Why do we require an on-site exam?
First and foremost, we want to establish a relationship with you and your pet. Additionally, we would like to identify any underlying medical conditions that affect the health of your pet and our other boarders (e.g., flea and tick infestation). We also need to determine if your pet has any heart or respiratory conditions which would affect how long they can be outside or play. Finally, the exam allows us to prescribe for and/or treat any medical conditions that can be brought on by the stress of boarding.

DDH Check-In Policy:

• Our boarding drop off times are as follows- We start boarding drop offs at 9 AM Monday through Friday until 5:30 PM closed from 12 to 1 for lunch. 8 AM to 11:45 AM on Saturday and Sunday 2 PM to 5:45 PM. An appointment is required for drop off.
• Our staff will call you the day before to schedule a specific drop-off time.
• Remember that our boarding rates are per day, so if you board a dog over the weekend (Fri-Sun) you are charged for 3 days of boarding. 

DDH Check-Out Policy:

• There is an additional fee for a Sunday pick up.
• When you book a multiple-night stay for your pet, you will be charged for the duration of the stay, even if you pick them up early. There is no credit back for unused nights.
• Our pickup times are as follows – Monday through Friday 9 AM to 6 PM closed 12 to 1 for lunch. Saturday 8 AM to 12 PM and Sunday 2 PM to 6 PM. No appointment time necessary to pick up.

Please note: all deposits are non refundable and payment is due in full at check in.